FAQ2024-04-01T16:56:29+00:00
Will I always work with the same copywriter?2024-04-01T16:40:37+00:00

Yes. You’ll work with the same email marketer and copywriter on all of your projects. Similar to an in-house email team, you’ll collaborate with the same person every day, who will be an expert in your field, and build a relationship with them over time. Your email marketer will become increasingly familiar with your brand, making completing projects super easy.

Are there any terms or contracts?2024-05-10T17:31:54+00:00

To serve you better, our standard commitment is six months, but we also offer a month-to-month model. However, there are two scenarios where we may require you to sign an annual contract

1. When you request us to sign an NDA.
2. When you need setup assistance, and if you sign a contract for 12 months, we will waive the setup fees for you.

Where are your copywriters located?2024-05-10T17:27:24+00:00

Our core team, including copywriters, is based in the US. Our copywriters are native English speakers.

How does the first email free trial work?2024-05-10T17:26:40+00:00

For the first free email trial, we will ask that you provide us with an email copy or at least a content idea for our copywriter to turn into a customer-facing email. We will then design the email for you and send you a final proof that is ready to be sent.

Free video reels trials coming soon.

How am I billed?2024-05-10T17:22:15+00:00

We bill monthly via credit/paypal/bankwire at the beginning of each period.

Invoiced billing is available only for 6 to 12-month terms, but we do not extend payment terms.
Payments are due in full at the beginning of the period.

What kinds of videos do you produce, and what kinds do you not produce?2024-05-10T17:50:35+00:00

We provide the following videos:

  1. Videos that utilize your existing branded content and premium b-roll, created using a combination of advanced AI and experienced human video editors, transform existing static written content on your webpages or documents into engaging videos.
  2. SME (educational) or explainer videos that use existing recorded footage (we can set up recording for you) and we will turn them into videos that are suitable to elevate your or your personal brand or the business.
  3. Personalized videos that utilize CRM data

 

Videos we don’t produce.

  1. Big budget, on location shooting
  2. Commercials
  3. Any video that uses actors
  4. Long formats over 15 min long.
Which industries use Marketing SuperNova?2024-05-10T17:57:29+00:00

We specialize in small to medium-sized businesses that leverage our services to enhance their current marketing. Our in-depth experience spans a variety of industries, including medical and insurance, finance and banking, manufacturing, retail, non-profits, and associations.

What video formats does Marketing SuperNova provide?2024-05-10T18:02:00+00:00

We provide videos in 4K resolution (unless specified otherwise) and offer custom dimensions for websites, as well as formats used by social media platforms such as YouTube, LinkedIn, Facebook, Instagram, and Tik Tok.

Do you provide Closed Captions2024-05-10T18:05:05+00:00

Yes, we provide closed captions for all videos unless otherwise specified.

What voiceover talent is provided for my videos?2024-05-10T18:28:11+00:00

As part of the onboarding process, you will be able to select two voiceover talents that best represent your brand, which we will use for your videos.

How long does it take to get a draft of a video or an email.2024-05-10T20:31:34+00:00

Our typical turnaround times are:

  1. 1-3 business days for the email
  2. 3-5 business days for 5-15 min video
  3. 2-3 business days for a reel
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